Security is a vital component in delivering quality products and services in the global and increasingly competitive travel industry. As customer safety awareness grows, international tour operators are increasingly demanding risk management from their operators. With the Covid-19 pandemic, health and safety has been highlighted in the tourism sector. It is expected from operators to implement and demonstrate rigorous risk management practices with a focus on health and safety. The development of a safety culture is a collective effort and a responsibility of all.

Comprehensive risk and security management systems include:

– safety strategy with goal setting, with operational plan, on a regular basis trained dedicated human resources and continuous performance measurement

– detailed identification and assessment of hazards and risks

– active usage of standard operating procedures to predict and reduce risks

– emergency preparedness covering all relevant scenarios of the tour operator

– accidents and incidents reporting system

– strong monitoring and evaluation safety improving system

KATO promotes awareness grows and safety management among its members and organizes trainings for them. Collective efforts and a strong commitment to safety will contribute to a safe travel for tourists in Kyrgyzstan, as well as the creation of a safe working environment for tour operators and their staff. For more information: https://www.riskmanagement4tourism.org/